45mins
For guides and guests alike, the Pentagon’s 9/11 Memorial is a uniquely reflective space that requires thoughtful preparation.  Because of its location there are extra considerations in the approach to the site.  And because of the intense emotions connected to the tragic event that took place on this exact spot, extra care needs to be taken in the framing of the guest experience within it. 
 
Walk through this poignant tribute with us, either on site or from the comfort of your home.  We bring you through the entire process of leading a group experience…from considering the best arrival path, to departure and continuing on to additional sites.  You’re provided with helpful explanations of the symbolism embedded within the memorial’s design, as well as ideas to personalize connections for your visitors. 
 
This short but informative audio tour provides both practical and powerful advice for managing experiences that honor the events and victims of September 11. 
 
(Many thanks to professional guides Dawn Pease Bryant & Scott Smiley for photo contributions)